Most auto transport occurs without incident. However, damage can occasionally occur. So, it is good to be prepared.
Your first step is to do a careful inspection upon delivery. Be sure to do it in a well-lighted area. It is critical that you identify any damage before the driver departs. Check for dents, scratches, broken glass, and any other possible damage. Be sure to inspect the roof and under the front and rear bumpers — areas that are frequently overlooked.
If there is damage, record the damage on the Original Inspection Report, also known as the Bill of Lading, and have the driver of the auto hauler sign it. You have little recourse if you do not have the driver sign the document before departing.
Finally, contact your auto transport company. Be prepared to provide them with a copy of the Original Inspection Report and photographs of the damage. You may also have to provide them with estimates for vehicle repair. A reputable shipping company will want to resolve the matter with you as quickly as possible.
In the event that a company is not responding to your claims, you can file a complaint with the Better Business Bureau located in the company’s primary location.