Most cars are shipped without incident. However, damage can occur even for the most careful truck drivers.
To identify any damage, you should carefully inspect your car upon delivery and before the driver departs. It is critical that you identify any damage before the driver departs, because you have little recourse for repairs or reimbursement without the driver’s signature.
In a well-lighted area, check for dents, scratches, broken glass, and other possible damage. Be sure to inspect the roof and under the front and rear bumpers (areas that are often overlooked). Record any damage that occurred during shipping on the Bill of Lading, then have the driver sign it.
The next step is to contact your car shipping company. Be prepared to provide them with a copy of the Bill of Lading and photographs of the damage. They may request a quote from a body shop for repairing the damage. A reputable car shipping company will want to resolve the matter with you as quickly as possible.
However, if your car shipping company is not responding to your claims, you can file a complaint with the Better Business Bureau located in the company’s primary location. That can motivate the car shipping company to resolve the matter with you.
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