It’s not often that damage occurs during car shipping , but even for the most careful truck drivers, it can sometimes happen.
The first thing you should do is to inspect the vehicle for damages upon delivery. It is extremely important that this be done before the driver leaves, as you may have very little recourse without the driver’s signature.
In an area that is well-lit, look for scratches, dents, dings, broken glass and any other signs of damage. Don’t forget to check the roof and under the front and rear bumpers. Record any damage that occurred during shipping on the Bill of Lading and make sure to have the driver sign it. It is also a good idea to take photographs of the damage for additional documentation.
Then, you’ll need to contact your car shipping company to report the damage. Be prepared to provide them with a copy of the Bill of Lading and photographs of the damage. They may request a quote or two from a body shop for an estimate of the repair. A reputable auto transport company will want to resolve the matter with you as quickly as possible. If your car shipping company is not responding to your claims, however, you can file a complaint with the company’s local Better Business Bureau. That often motivates the car shipping company to get the matter resolved.
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